{"id":21789,"date":"2024-02-26T22:29:30","date_gmt":"2024-02-27T01:29:30","guid":{"rendered":"https:\/\/noticiasnoface.com.br\/?p=21789"},"modified":"2024-02-26T22:29:30","modified_gmt":"2024-02-27T01:29:30","slug":"procon-camara-apresenta-relatorio-com-atividades-de-2023","status":"publish","type":"post","link":"https:\/\/noticiasnoface.com.br\/index.php\/2024\/02\/26\/procon-camara-apresenta-relatorio-com-atividades-de-2023\/","title":{"rendered":"Procon C\u00e2mara apresenta relat\u00f3rio com atividades de 2023"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"537\" src=\"https:\/\/noticiasnoface.com.br\/wp-content\/uploads\/2024\/02\/img_0723-1-1024x537.jpg\" class=\"wp-image-21788\" srcset=\"https:\/\/noticiasnoface.com.br\/wp-content\/uploads\/2024\/02\/img_0723-1-1024x537.jpg 1024w, https:\/\/noticiasnoface.com.br\/wp-content\/uploads\/2024\/02\/img_0723-1-300x157.jpg 300w, https:\/\/noticiasnoface.com.br\/wp-content\/uploads\/2024\/02\/img_0723-1-768x402.jpg 768w, https:\/\/noticiasnoface.com.br\/wp-content\/uploads\/2024\/02\/img_0723-1.jpg 1086w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Nesta semana, o Procon C\u00e2mara apresentou o relat\u00f3rio das atividades desenvolvidas no ano de 2023. O \u00f3rg\u00e3o \u00e9 um dos servi\u00e7os essenciais oferecidos para a popula\u00e7\u00e3o de Parnamirim, que tem como principal miss\u00e3o mediar, orientar e zelar pelos direitos dos consumidores.&nbsp;<br>No ano de 2023, foram realizados cerca de 3 mil atendimentos, que envolvem recebimentos de den\u00fancias e reclama\u00e7\u00f5es relatadas pelos consumidores. Al\u00e9m disso, notifica\u00e7\u00f5es aos fornecedores para que prestem demais esclarecimentos. Outro dado importante apresentado no relat\u00f3rio \u00e9 o \u00edndice de resolutividade, que foi de 54,48%.&nbsp;<br>Outras a\u00e7\u00f5es se destacam no documento, como a manuten\u00e7\u00e3o do servi\u00e7o de atendimento e audi\u00eancias h\u00edbridas, o aprimoramento dos termos de notifica\u00e7\u00e3o virtuais e termos de audi\u00eancia, com linguagem simples e visualmente acess\u00edvel e a ado\u00e7\u00e3o do novo sistema do Minist\u00e9rio da Justi\u00e7a, o ProConsumidor.&nbsp;O relat\u00f3rio tamb\u00e9m mostra o planejamento estrat\u00e9gico para 2024, objetivando solucionar outras demandas e assegurando o compromisso de defesa dos direitos dos consumidores.<br><strong>Procon em dados<\/strong><br>Em pesquisa realizada pelo Procon, a Caern lidera o ranking das empresas mais reclamadas em 2023, totalizando 70 reclama\u00e7\u00f5es. O Banco Ita\u00fa fica na segunda posi\u00e7\u00e3o, com 35. J\u00e1 o Banco Bradesco e o Banco do Brasil totalizam 24 reclama\u00e7\u00f5es anuais. A Caixa Econ\u00f4mica, com 18. As linhas telef\u00f4nicas Claro, Vivo e Tim tamb\u00e9m se encontram na lista, com 31, 28 e 23 reclama\u00e7\u00f5es respectivamente. J\u00e1 a empresa Magazine Luiza com 28, e Serasa Experian com 20.&nbsp;<br>Foram 1039 processos registrados no ano de 2023 e 166 audi\u00eancias. O m\u00eas de mar\u00e7o lidera a posi\u00e7\u00e3o de n\u00fameros, totalizando 158 processos e 27 audi\u00eancias realizadas. Cerca de 1038 reclama\u00e7\u00f5es foram feitas ao percorrer do ano, e 943 foram processadas pelo WhatsApp, 4 por redes sociais, 90 presenciais e 2 por email. 55,11% foram feitas pelo p\u00fablico feminino e 44,41% masculino.<br><strong>Entre em contato com o Procon C\u00e2mara<\/strong><br><a href=\"https:\/\/linktr.ee\/proconparnamirim\" target=\"_blank\" rel=\"noreferrer noopener\">Atendimento<\/a><br><strong>Confirma mais informa\u00e7\u00f5es sobre o Procon C\u00e2mara<\/strong><br><a href=\"https:\/\/drive.google.com\/file\/d\/1_bkTfRNDQPRtO8ksM33W_Lz4dt6365_u\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Guia do Consumidor<\/a><br><a href=\"https:\/\/drive.google.com\/file\/d\/1n3FCZ7tZLFQO38xoMSuy0WPa40XrGKbK\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Guia do Fornecedor<\/a><br><a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1Z4UN0e9fxMjql2BjAEEbTt1FxsudBN4Y\/edit?usp=sharing&#038;ouid=102440633326094895873&#038;rtpof=true&#038;sd=true\" target=\"_blank\" rel=\"noreferrer noopener\">Procon em Dados 2023<\/a><br><a href=\"https:\/\/drive.google.com\/file\/d\/1CKBE_oeBz0HD-Nvwz8LqI9rBZ1kJHX9K\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rio Anual Procon 2023<\/a><br><small class=\"cmp-noticia-content-credit\">Fonte:&nbsp;Simone Santos \/ Ascom CMP<\/small><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[517],"tags":[],"class_list":["post-21789","post","type-post","status-publish","format-standard","hentry","category-aconteceu"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Procon C\u00e2mara apresenta relat\u00f3rio com atividades de 2023 - NOTICIAS NO FACE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/noticiasnoface.com.br\/index.php\/2024\/02\/26\/procon-camara-apresenta-relatorio-com-atividades-de-2023\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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